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Get answers to common questions, track your order, or reach our team directly — we're here for you.

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Enter your order number or tracking code to see your delivery status. You'll find these in your order confirmation email.

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Have a question that isn't answered below? We typically respond within 4 hours.

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We'll get back to you via email, usually within 24 hours.

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We answer every message, 7 days a week.

info@tryfernova.com

FAQs

Subscription & Account

We make it easy! You can cancel anytime through your Fernova® account portal, or just drop us a line at info@tryfernova.com and we'll take care of it for you.

Please include your order number or the email address used at checkout so we can locate your account quickly.

This can happen if an active subscription or saved payment method is still on file. No worries — you can manage or cancel through the Fernova® portal, or reach out to info@tryfernova.com and we'll sort it out right away.

It may be linked to a different email or payment method. Try logging in with the email you used at checkout.

If it's still not showing up, just reach out to info@tryfernova.com and we'll find it for you.

You can update your frequency, products, or shipping address anytime in your Fernova® portal. Or if you prefer, just email info@tryfernova.com and we'll happily make the changes for you.

Still working through your current supply? No problem! Skip your next shipment in your Fernova® portal, or let us know at info@tryfernova.com and we'll push your renewal date.

FAQs

Order & Shipping

Orders are typically processed within 1–3 business days after payment confirmation.

Shipping times depend on the method selected at checkout:

  •  Free Shipping: 2–4 business days
  •  Standard Shipping: 2–3 business days
  •  Expedited Shipping: 1–2 business days

Once your order has been shipped, you'll receive a confirmation email with your tracking number and a tracking link. You can also use the order tracker on this page.

Once your order has shipped, it can no longer be canceled or modified. If your order hasn't shipped yet, contact us as soon as possible at support@fernova.com and we'll do our best to help.

Yes, we offer international shipping. Please note that for orders outside the US, shipments are fulfilled through our logistics partner, which may result in shipments originating from a different location. Delivery times for international orders may vary.

If your order hasn't shipped yet, email support@fernova.com with your updated address and we'll fix it.

For subscriptions, you can update your address anytime in your Fernova® portal, or just let us know. Happy to help either way.

FAQs

Product & Safety

Take 3 softgels daily, preferably with a meal. Taking them with food supports better absorption and reduces stomach discomfort. Consistency matters more than timing — pick a time you'll remember every day.

Take 3 softgels daily with a meal. Each bottle contains 120 enteric-coated softgels — a 40-day supply.

If you take blood thinners or antiplatelet medication, or have a bleeding disorder, talk to your doctor before using Fernova. We recommend consulting your healthcare provider before combining Fernova with any prescription medication.

Those who are pregnant, nursing, under 18, scheduled for surgery, taking blood-thinning medication, or who have existing medical conditions should consult a healthcare professional before use.

We recommend taking Fernova with food for optimal absorption, especially if you have a sensitive stomach. The softgels are enteric-coated to protect the enzymes through the stomach.

Cool, dry place away from direct sunlight. No refrigeration needed. Keep the bottle sealed when not in use.

Fernova is formulated for adults. Consult a pediatrician before giving any supplement to a child under 18.

Most customers notice improvements within 30–60 days. For best results, use consistently for at least 90 days.

FAQs

Quality & Ingredients

Nattokinase (4,000 FU per serving), CoQ10, bromelain, turmeric, ginger, olive leaf, and white willow bark, delivered in MCT oil inside enteric-coated softgels. No fillers, binders, or artificial additives.

Nattokinase is an enzyme, and stomach acid can degrade enzymes before they're absorbed. The enteric coating protects each softgel through the stomach so it dissolves in the small intestine, where absorption happens.

Yes — free from gluten, dairy, sugar, GMOs, and artificial additives. Note that nattokinase is derived from fermented soybeans; if you have a soy allergy, consult your doctor before use.

Yes. Manufactured in the USA with globally sourced ingredients. Each batch undergoes quality control checks for purity and consistency.

Dietary supplements are not required to be FDA approved. Our products are produced in GMP-certified facilities following strict manufacturing standards. These statements have not been evaluated by the FDA.

Each batch undergoes quality control checks for purity and consistency. For specific concerns, reach out to info@tryfernova.com.

FAQs

Returns & Pricing

90-Day Money-Back Guarantee. Contact info@tryfernova.com within 90 days of purchase for a full refund, no questions asked. Refunds are processed within 5–10 business days.

Email info@tryfernova.com with your order number. Most refund requests are resolved within 24 hours, and appear on your statement within 5–10 business days.

Social media ads may show promotional pricing that has since expired. The pricing on our website is always the most current. If you saw a specific offer, reach out and we'll help.

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